Assistant Director of Housekeeping - Loews Hotels Universal Orlando

Company: Disability Solutions
Location: Orlando
Posted on: November 7, 2024

Job Description:

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.Job Specific
  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Oversees daily assignment of duties to Housekeeping staff
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
  • Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
  • Maintains Housekeeping staffing levels to provide for optimal performance
  • Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
  • Uses guest comment responses to design additional training programs
  • Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
  • Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
  • Responsible for overseeing the activities of Housekeeping Staff
  • Monitors daily payroll and takes corrective action when disparities occur or productivity drops
  • Assumes the duties of Director of Housekeeping in the Director's absence
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with employees
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of Housekeeping personnel
  • Interviews and selects Housekeeping line level personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
  • Sets agendas for training
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
  • Plans special lobby cleaning projects and ensures their completion
  • Coordinates lobby maintenance projects with Engineering
  • Plans maintenance of lobby floors
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
  • Sets agendas for Housekeeping meetings and runs meetings as needed
  • Schedules and implements training programs for assigned employees and attends and participates in training as needed
  • Prepares monthly payroll and budget forecast for public space employees
  • Writes and submits yearly performance appraisals for Housekeeping Staff
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Mediates disputes between employees as necessary
  • Keeps Director of Housekeeping informed of all matters significantly affecting the department
  • Keeps all other departments informed about Housekeeping operations as needed
  • Approves departmental schedules
  • In consultation with the Director, prepares master lists of general cleaning and all other cyclical projects
  • Periodically inventories supplies and equipment
  • Determines discard and maintenance regimes for each machine and equipment piece
  • Prepares public area staff schedules, vacation list, and payroll
  • Meets and interacts with outside vendors in an outstandingly professional manner
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Ensures that responsive and efficient uniform room and repair services are provided
  • Prepares department purchase requisitions
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Assists in the selection of employee uniforms and the determination of uniform purchase requirements
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
  • Interacts with guests to solve problems and ensure satisfaction
  • Develops monthly usage reports for cleaning supplies and guestroom supplies
  • Creates and maintains control procedures for keys, radios, pagers, etc.
  • Creates comprehensive training programs utilizing diverse techniques
  • Creates Quality Assurance and Cyclical Programs
  • Creates Incentive/Rewards/Recognition Programs
  • Creates an environment in which excellent staff morale is fostered and staff retention is a priority
  • Ensures efficient operation of HOSTAR System
  • Receives the weekly inventory of cleaning and guest supplies for the hotel
  • Requisitions supplies needed to maintain weekly par levels
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Works closely with Laundry Manager/Supervisors to ensure that Hotel linen quantity and quality needs are consistently met in a timely and efficient manner
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees
  • Evaluates changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
  • Other duties as assignedGeneral
    • Promotes and applies teamwork skills at all times
    • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
    • Is polite, friendly, and helpful to guests, management and fellow employees
    • Executes emergency procedures in accordance with hotel standards
    • Complies with required safety regulations and procedures
    • Attends appropriate hotel meetings and training sessions
    • Maintains cleanliness and excellent condition of equipment and work area
    • Complies with hotel standards, policies and rules
    • Recycles whenever possible
    • Remains current with hotel information and changes
    • Complies with and enforces hotel uniform and grooming standardsQualifications
      • Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
      • Three to five years of management experience in large, fast paced, hotel housekeeping environment with at least three years as Assistant Executive Housekeeper or above
      • Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
      • Effective management, leadership, organizational, and communication skills
      • Able to read and interpret documents
      • Able to work with and apply mathematical concepts
      • Able to write routine reports and correspondence
      • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
      • Able to speak effectively before groups of guests and hotel employees
      • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
      • Expect to work a flexible schedule including weekends, holidays, evenings and nights

Keywords: Disability Solutions, Lake Magdalene , Assistant Director of Housekeeping - Loews Hotels Universal Orlando, Hospitality & Tourism , Orlando, Florida