TELLER OPERATIONS COORDINATOR
Company: First Horizon Bank
Location: Brandon
Posted on: October 15, 2024
Job Description:
Location: On site at location listed in the posting. - -A Teller
Operations Coordinator is the heartbeat of our banking centers. You
proactively provide excellent customer service, monitor and train
team members, work with clients to discover sales opportunities,
and educate customers on our products and services. If you love
building customer relationships and thrive on working with a team,
this could be the perfect career opportunity for you.Key
Responsibilities Include
- Leads the Customer Service Satisfaction of the Banking Center,
including resolving customer issues with a manner that is
consistent with goals.
- Leads the Technical Performance of the Financial Center through
maintaining control over key risk areas of the center, including
tellers difference, operational losses, and audit control
procedures, resolution of out-of-balance conditions, compliance,
and quarterly and annual audit functions.
- Handle a cash drawer; ensuring proper control of cash drawer;
follow all audit and security policies and procedures.
- Handle single control vault, ensuring proper control of vault
cash, follow all audit and security policies and procedures.
- Maintain work flow and handle scheduling the tellers.
- Responsible for evaluating the employee's performance and
counseling when needed.
- Determine and satisfy training needs and establishing
performance plans.
- Cross-sells and makes referrals to generate new business and
additional services, promote bank products, and further establish
business relationships.
- Conduct teller meetings to develop a communication line to
explain and institute new policies and to ensure continuous
development of staff.
- Assists in conducting meetings to promote sales, product
knowledge and customer service
- Explains product benefits, changes, restrictions, requirements,
and any other relevant product information to customers and
tellers.
- Responsible for ensuring proper control and maximum efficiency
in the teller line.
- Ensures all audit and security policies and procedures are
followed during customer service hours and at banking office
opening and closing.
- Control the inventory of cash, Traveler's checks, Official
Checks and Personal Money Orders through dual control.
- Monitors the daily balancing and processing of ATM, including
the processing of all entries, servicing and required audits.
- Responsible for the verification of deposits in the night and
lobby depository.
- Alerts tellers about any suspected fraud, kiting, theft or
other illegal activity.
- Secures all applicable cash records and all other transaction
records, supplies and computer equipment at the end of the work
day.
- Responsible for monitoring, controlling teller cash limits and
branch cash.
- Accountable for ensuring that the total cash in the branch is
balanced daily.
- Coordinate and assist with the dual control vault
responsibilities.
- Use good judgment and follow bank policies when overriding
transactions for tellers with withdrawals/less cash
authority.Qualifications Include
- High school diploma or equivalent, bachelors degree
preferred
- 2-5 years of related experience or equivalent combination of
education and experience
- Experience with a 10 key calculator and Microsoft Word, Excel,
Outlook
- Prior Teller Experience preferred -About UsFirst Horizon is a
leading regional financial services company, dedicated to helping
our clients, communities and associates unlock their full potential
with capital and counsel. With $81.7 billion in assets as of
December 31, 2023, we serve clients through a team of approximately
-7,300 associates and -418 banking centers throughout the
southeastern United States. Headquartered in Memphis, TN, the
banking subsidiary First Horizon Bank operates in 12 states across
the southern U.S. First Horizon has been recognized as one of the
nation's best employers by Fortune and Forbes magazines and a Top
10 Most Reputable U.S. Bank.Benefit Highlights--- Medical with
wellness incentives, dental, and vision--- HSA with company
match--- Maternity and parental leave--- Tuition reimbursement---
Mentor program--- 401(k) with 6% match--- More --
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-BenefitsCorporate
Diversity Commitment:We remain committed to creating a more
equitable society, and that starts with our associates, our
clients, and the communities we serve. We do this by elevating
equity, providing capital and counsel, and committing to excellence
in everything we do.Follow Us -BehaviorsRequired
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and
interestMotivationsRequired
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
organization
- Growth Opportunities: Inspired to perform well by the chance to
take on more responsibilityEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: First Horizon Bank, Lake Magdalene , TELLER OPERATIONS COORDINATOR, Accounting, Auditing , Brandon, Florida
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